Help & Advice

1733418935

Plumbox have been great again. When my ancient boiler developed an issue and I was left sitting in a very cold house, they sent somebody out to look at it super quickly. A few days later they came back and installed the new part and now it's sorted. Quick, cheerful efficient service, highly recommend this company.

Rebecca Wilson

1729026118

Always reliable, easy communication and great service. Plumbox help me on numerous rental properties around Cambridge and always do a great job, often fitting me in at the last minute if a tenant has an emergency. Highly recommended.

Aoife Greaney

1728988519

Plumbox are the bestOur CO2 detector went of a number of times during the night so of course we were worried. I called Plumbox in the morning and the gas engineer arrived before lunch. They check everything including the boiler and took readings which didn't show anything so they checked the detector and found that it had expired.Thank you Plumbox Team for you speed and efficiency!

Corin Prunty

1728394822

We had a fantastic service from Plumbox and Michael in particular. From initial quotation, to installation of a new boiler, we were impressed. The installation was fuss free and they cleaned up too. We were impressed with the cost too. Much better than we were quoted from a major national company.

Keith Day

1727703680

We wanted our en-suite bathroom reworked, and Plumbox were recommended by a friend. From the very outset they made sensible advice on how we might best achieve what we wanted in the most economical way, helping us with the design, and putting us in touch with the supplier. The job was started on the agreed date. They were very tidy and cleaned up every evening. They said the job would take a week, but took 8 days. The delay was waiting for a final part to arrive. We had a few teething problems (not their fault) but they returned promptly and solved the problem. The contract price was below what we expected, and the job was brilliantly executed on time. Would recommend without hesitation or reservation

Gavin Nicholls

1724941420

Great communication, dependable and reliable service from first communication to work being completed, more than happy with the professional work carried out by Michael during his visit.

Roberto Marinucci

1723302274

We have used Plumbox to install a water softening system for our home. Michael adiced us on the best/most efficient solution and came out simples and less expensive than the alternative bid. They were on time for the appointment, did a great job and .left everything clean.

Edna Johnston

1717580472

We have been really pleased with the work carried out by Plumbox. We would especially like to commend Adam who re-fitted our en-suite. He was very polite and considerate. Adam also took pride in his work and attention to detail. The only criticism we have is the communication with Michael and the Plumbox General Office. They were very aware that this was not always as good as it should be but despite this I have no hesitation in recommending Plumbox. I would also recommend Adam as a person who could be depended to complete the work to a high standard. I am happy to give Plumbox 5 stars for Adam's hard work.

David Howes

1714414489

Plumbox have just installed a new boiler for us and carried out a complete refurbishment of our cloakroom - new fittings, floor and wall tiles. They made everything as easy as possible for us, and all the work was completed to a very high standard. The two plumbers, Adam and Kai, were extremely reliable, respectful and friendly.

Billie-Rose White-Fensom

1713426701

Plumbox are brilliant! Very reliable and quick to respond. They have carried out lots of work for us and always to a very high standard. Would not hesitate to recommend them to anyone in need of a trustworthy plumber / gas engineer.

Andrew Meadows

1713362754

Plumbox, what a company. Brilliant service, kept up to date by reports and detailed, methodical quotes! Whether its Michael, Ciaran or Verena, all quick to respond! Would recommend.

J Newton

1713361885

Plumbox are fantastic. They are reliable, helpful and friendly. The staff are wonderful and they make everything so easy. Verena and Ciaran especially are great! I would not hesitate to recommend Plumbox to anyone.

Peter Campbell

1713213577

Plumbox fitted my boiler and do the annual service. They are very professional, and alway a pleasure to do business with. I fully recommend them.

Malcolm Brearley

1710069531

Easy to book, competitive price, efficient

Paola

1709556967

As with any work requests I always research 3 or so reputable traders. On calling Plumbox I spoke with Ciaran. Ciaran was friendly, professional and informative. I decided to go with Plumbox in the end. The friendly reception drew me to Plumbox. The plumber was on time, quick to carry out the annual boiler service. I would recommend Plumbox and would also use them again.

Krishnaa Mahbubani

1709234685

Quick response - wonderfully amenable.Their network system means images, and messages are all in the same place. Good quality work and really nice folk

carol cooper

1708611711

Really happy with the service given, polite and helpful engineer and work carried out in a quick timeframe.

Sara Campbell-Spalding

1708493141

Can't rate Plumbox enough!From start to finish their communication was on point, letting me know exactly when they would arrive, even giving a 10 minute courtesy message.Attending engineer Dan was friendly and very tolerant of my nosey dogs! He completed my boiler warranty service and made sure everything was completed correctly and performing well.Thank you Plumbox, will certainly be using you in the future and will not hesitate to recommend you to family and friends!

Peter Gillings

1706618131

We've been using Plumbox for over 10 years, and always had excellent service, and competitive prices. We have used them for boiler installation and servicing, wet room and bathroom renovations as well as general pluming odd jobs. Being OAP's it's good to have tradesmen you can trust.

Natalia Skinner

1706118246

Couldn’t praise Plumbox highly enough! My boiler broke down and I made an enquiry. Michael contacted me same day and arranged a visit next day. Dan arrived at agreed time. He was very professional, polite, honest and fixed the boiler. He also answered all the questions and gave advice. First class service! Thank you!

Brad Evans

1705603651

The best plumbers we've ever had. Very fast to respond with sorting our boiler fault; an efficient and friendly service. Would definitely recommend the Plumbox Team.

Phil Russell

1705597685

We needed to have a new central heating boiler installed due to the complete breakdown of our previous one. We selected Plumbox based on three key criteria: we wanted a supplier who was accredited for the boilers we were considering, preferably local as we believe in supporting local businesses and one that had good trusted reviews. Plumbox were contacted and came to see us promptly to look at our system and discus our needs. This was done and a quote provided soon afterwards, along with prospective start date and completion times. For comparison purposes we did get other quotes but having considered them all we decided to proceed with Plumbox. We admit that the fact they could complete the installation without delay helped.An installation date and start time of 08.00 was agreed. It was good to see that the team arrived exactly on time and proceeded with the installation efficiently, cleanly and without delay. All went well, the friendly team showing great respect for our home and answering questions regarding the installation as they proceeded. By mid-afternoon the new boiler was installed and commissioned with the warm water proceeding to keep us warm again. Instructions on using the new boiler were given and a follow up visit arranged to hand over paper work relevant to the installation and to answer any questions.Overall we were completely satisfied and can wholeheartedly recommend Plumbox.

Anne Jackson

1704729692

I have used Plumbox twice for boiler servicing and gas safety checks. It's easy to contact them to make an appointment and they kept me informed about the time the engineer would arrive. The engineer was quick and efficient and explained what he was doing. I recommend Plumbox.

Sue Purseglove

1703527295

We have used Plumbox several times and have always found them prompt, efficient and very friendly and helpful.

Tony marshall

1703111604

Great Service, Good Communication.

B Marshall

1703104746

Right from the start we were pleased with the attention we received from Michael who listened carefully to our requirements and came up with a solution which met what we wanted and was competitively priced.The Plumbox team worked flat out to replace the old gas boiler and update the electrics on the 2 days we had requested. They left us with some heating overnight and were careful to clean up after each day. We are more than happy to recommend Plumbox for their professional service.

Edwina Paul

1703079221

Great company .Communication was excellent and engineer punctual and knowledgeable.When I had a problem with the settings on my underfloor heating I was given a very prompt call back and the advice I needed which avoided me having to pay for a call out .

Tony Clark

1699044035

As a retired surveyor, I have been experiencing great difficulties in finding suitable plumbing, heating and maintenance engineers, since my return from York, six years ago.These included national and local tradesmen, who generally didn't seem to want my business.They often didn't repond to my calls, sometimes ignoring them completely, or just not completing their work. satisfactorily.Having employed Plumbox for the first time, and servicing my boiler successfully, I am hopeful that I do not have to look further for an engineer.

David McBride

1697313369

Michael and team serviced our boiler and fixed a long standing problem with our underfloor heating, very happy with the work and will be using again!

Linda Walsh

1697224320

Michael and the team were very professional and did a great job fitting a new water cylinder. Would definitely use them again

Nick Baylis

1697111287

I am glad to wholeheartedly recommend Mr Michael Thomas’s PLUMBOX, the local Cambridgeshire boiler & plumbing company who in October 2023 fitted an excellent new boiler and did much else besides so as to get my heating-system running like Swiss clockwork in my 1980s four-bedroomed home here in Newnham.Director Mr Thomas phoned up & came to evaluate my needs for a new boiler within hours of my enquiry, and then his expert Engineer Mr ‘Dan’ Cutts, fitted it. Dan was a pleasure to have around the house for his cheerful focus on his work that he clearly took satisfaction in doing thoroughly, and all I had to do was fuel him with an occasional cup of coffee and shortbread biscuits. If a new boiler is going to work at its best and the warranty hold good, it benefits from the system flush-through and other sundry works to boiler-piping and flue, particularly on older kit… and all these works were included within the quote…a quote that was very fair and competitive with other firms [other firms who were far less impressive in their going about a quote]; and let me emphasis that Plumbox was a FAR more attractive option than the impersonal goliath of British Gas. So, if you want old school trustworthy and cheerful pride in their work, then I warmly encourage you to invite a visit from Plumbox.Dr Nick Baylis, 22 years a homeowner in Cambridge

Charlie Dias

1696317486

Michael was incredibly friendly and professional. He was able to come out 4 hours after I called and fixed the problem with little fuss. He also recorded the fix to help me in future. I would definitely recommend and will use Michael again in future.

Andrew West

1695724655

Great company. Was able to fit a major job within a short space of time after the original quote. Very good after sales support when we had a slight problem. A plumber was sent to us within a couple of hours. We have no hesitation in recommending this company.

Lawrence

1695625564

Fixed a leak in bathroom when they said they would. Had to move a lot and rip a lot out to get to where the leak had damaged but the bathroom looks exactly as it used to as a consequence and the leak is fixed. Pleasant to deal with and came round exactly when thy said they would.

Denise Rae

1695576654

Thank you for a quick response and good service.

Paul Lester

1695020321

Very helpful plumber, fitted new CH cylinder pwithout drama and was happy to answer all my questions.

Deborah Padfield

1693053579

To be recommended. Thank you, Plumbox.

Jack Bosworth

1693035256

Plumbox did a great job at resolving my shower pump issue. The my house had an incorrectly fitted shower pump which stopped working after I had moved in. Not knowing anything about plumbing or shower systems, it was great to have the issues explained clearly to me, for the work to be carried out quickly. The communication from Plumbox was great and they were always happy to answer my questions. Will definitely use them again.

Zay Yar Win

1692698013

Installed a new whole central heating system (gas pipes, combi boiler, radiator), gas cooker and outside water taps. Really happy with the service and information throughout the process from quote to completion. Michael is very responsive and get in touch with us the whole time.The fact I like most is that it's easier to get in touch with him

Sam Snyder

1690794208

Great service and very prompt :) would highly recommend!!

Martin Sewell

1690020828

My boiler was fixed promptly, and for a reasonable price.

RICHARD DEREK MORRIS

1688566709

Great service. Always do a first class job!!!

Rob Eaves

1686050775

Easy booking and fast availability, great service and would use again.

Gillian Foster

1684221935

Very quick response to blocked pipe, very helpful and polite as I panicked over problem.

Anthony Dean

1683626967

Use Plumbox! Michael and his team are exceptional. I've worked with tradesman for 25yrs and Plumbox have shown themselves to be above the rest. Highly recommended.

Pia Rolfe

1683560281

My Nan had two lads come out on bank holiday, they did a great job! Highly satisfied! Would recommend!

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