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Boiler servicing will be carried out as a full service to comply with any manufacturer warranties and help prevent potential boiler breakdowns. Service logs will be completed where present at the time of the engineer’s visit.
PDF certification is included with Care Plan+, Total Care Plans and the Landlord Certification add-on only.
We will carry out a gas soundness drop test from your gas meter to ensure there are no gas leaks present within the property pipework or connected appliances.
Priority callout means we will prioritise attendance to your property ahead of non-contract customers during normal working hours.
Out-of-hours callouts may be available where applicable but are not included within any standard plan level.
We will arrange a WhatsApp video call, or another preferred platform, at an agreed time, normally within one hour of contact during normal working hours.
Video support can be used for plumbing, heating and electrical advice relating to issues within your property.
Out-of-hours video calls may be available where we deem the situation to be an emergency.
Includes one free-of-charge callout per 12-month period, including the first 30 minutes of time on site.
Unused callouts do not roll over into future plan years.
Any additional labour, materials or return visits will be charged at our standard rates.
Includes a 10% discount on all labour and materials for any work carried out by us.
Any discounts applied will be clearly shown on your invoice.
Smart controls are limited to one main thermostat/control unit only.
This does not include full smart home systems, smart radiator valves or heads, bespoke controls, custom software, third-party integrations, home automation systems or specialist smart control configurations.
You may cancel:
We may cancel if:
